Organisations change first.

In plain words

When a new technology arrives, the org chart is not the first thing to change. What changes first is how people make decisions, where knowledge lives and who talks to whom. Titles and teams catch up later. So bringing in AI is mostly about changing habits and ways of working — not about buying a tool.

Why Jenks thinks this

• At Babylon Labs, most staff were already using AI tools on their own before there was any company plan. The technology arrived first; the organisation had not changed yet. Jenks's job as AI Lead is to turn that personal use into a shared, safe way of working across engineering and non-engineering teams.
• At Linktree, about 200 companies wanted to connect with the product. No team could build 200 separate features, so the company had to change how it worked with partners — a platform instead of one-off deals.

What he does about it

• Starts with people and knowledge: a champion in each team, training, and shared libraries of prompts and skills.
• Asks leaders to use the tools themselves, so the change is real and visible.
• Agrees how decisions and checks work when AI is involved, before scaling it.

What it means for you

If many of your people already use AI but there is no plan, the first step is not another tool. It is agreeing how your team decides, shares knowledge and checks AI work.